Privacy Policy
1. GENERAL
Thank you for visiting our web site. This Privacy Policy tells you how we use personal information collected at this site. Please read this Privacy Policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this Privacy Policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the Privacy Policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Your privacy is important to us. This Privacy Policy explains what information we collect about you and what we do with it.
Adam Simmonds Ltd, trading as Glasses By Adam run this site www.glassesbyadam.co.uk (the Site) for visitors who wish to find out more about our business and for visitors who wish to purchase our products using this Site. We comply with the Data Protection Act 1998.
Your access, use of and submission of an order via the Site constitutes your explicit consent to the collection, use and transfer of your personal data, in the manner described in this Privacy Policy (the Policy). If you disagree with the way we process data collected on the Site, we recommend that you do not use the Site. If you wish to obtain further information about us and/or the contents of this Privacy Policy, you can contact us by email, post or telephone.
2. COLLECTION OF INFORMATION
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request such as an order for new glasses. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
a. Data regarding navigation may be collected by our web servers or by cookies when you are browsing the Site;
b. Data regarding your identity and email address may be collected when you send an email to us through the Site (only if you choose to do supply us with these details) via the Contact page or where you submit an Order Form in accordance with our Terms and Conditions;
c. Data regarding your identity may be collected by the Site on registration for online ordering; and
d. Data regarding your identity, medical details as contained on any spectacle prescription or other supporting information that you provide to us, whether by email, telephone, fax or post.
e. Upon collection the personal data will be stored for as long as is reasonably necessary to provide goods and services, including after sales services to you, in accordance with our Terms and Conditions.
3. COOKIES/TRACKING TECHNOLOGY
A cookie is a tiny element of data that is stored on your computer's hard drive by your web browser when you access a website. The Site makes use of the following types of cookie technology:
a. A 'session cookie', which contains a random ID number automatically allocated to your computer by the webserver for the duration of your visit. It is meant to make your use of the Site faster and easier. It will be deactivated after thirty minutes of inactivity on the Site and will be automatically removed from your computer when you close your browser.
b. A 'script generated cookie' is automatically allocated to your computer when you register to access any restricted areas of the Site and on each subsequent visit. It only contains an identifier which will enable the Site to identify you as a registered user so that you do not have to identify yourself again while you move from one server to another during your visit. It will remain on your computer after your visit until you remove it. It will be placed again at your next visit.
4. THIRD PARTY COOKIES
We do not use any third party cookies.
5. REMOVING AND DISABLING COOKIES
If you don’t want us to place cookies on your computer, you can set your browser to disable or reject cookies. This will mean that no websites will be able to place cookies on your computer. You can do this by adjusting the preferences within your browser. This may mean, however, that you will not be able to enjoy full use of all parts of the Site.
If you want to remove previously-stored cookies, you can manually delete the cookies at any time. This will not prevent websites from placing further cookies on your computer.
To find out exactly how to disable/remove, please go to http://www.aboutcookies.org/default.aspx
6. COMMITMENT TO DATA SECURITY
Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
a. DATA COLLECTED BY WEB SERVERS AND COOKIES
The web servers that serve the Site collect the IP address of users, their Site navigation information (page requested, time of request, browser type and server response) as well as the user name if the user has registered to any restricted areas of the Site. This information is regularly aggregated and de-identified so that the number of visits to the Site and its pages, the average time spent on the Site and the pages viewed, etc., can be measured and analysed to improve our product offerings and marketing approach and to improve the Site's content and functionality. This information will not be used to create individual visitors' profiles. We will not track the individual navigation of visitors, except in the very limited cases where a visitor faces navigation problems which require a technical intervention to correct the problem or to detect potential intrusions.
b. DATA COLLECTED ON SENDING AN EMAIL TO US
You may want to send an email to us through the Site via the Contact pages. By doing so, you will provide us with basic information about yourself, such as your email address, telephone numbers, your name, your query and could include certain medical information. We will not use the information you provide when sending us emails for purposes other than responding to your message, handling your query or your order, analysing your feedback and/or suggestions and for improving the Site. Except if provided to others, as set out below, the supplied data will be kept on the Site’s secured servers and computer systems, protected from outside intrusions.
c. DATA COLLECTED THROUGH SUBMISSION OF ORDER FORM
In addition to a copy of your prescription from a registered medical practitioner or registered ophthalmic optician, you are required to provide the personal information set out in the order form. This information, as well as your password, is processed by us for the purpose of processing your order, delivering goods to you and otherwise performing our obligations to you in accordance with our Terms and Conditions. If you do not wish to register, but would still like product or service information, please call the telephone number provided on the Contact page or send us an email. If you specify on the cardholder details page that you are interested in receiving news from Glasses by Adam, your personal data will be used and transferred for direct marketing purposes. Except as expressly stated in this Privacy Policy and in our Terms and Conditions we will not send you email messages or junk mail, and your details will not be passed to ANY organisation beyond Glasses by Adam without your explicit permission.
7. TRANSFER OF THE DATA COLLECTED VIA THE SITE TO THIRD PARTIES
Data collected by web servers and cookies are not transferred to any third parties.
Data collected on sending an email may be provided, to the extent necessary to handle your order, to our offices or laboratories (including those of our affiliates, agents or representatives) as well as vendors whose assistance is needed to handle your query.
Data collected through the Site may also be transferred to others from time to time in the following cases as needed to perform the data processing purposes described in this Policy:
a. at your request, on your order or subject to your prior agreement, to recipients specified by you;
b. to authorised third parties in compliance with our statutory or regulatory obligations;
c. to recipients who are operators acting on our behalf in their capacity as agent, authorised proxy, sub-contractor, service provider or in any other capacity, including suppliers in charge of hosting or maintaining the site;
d. to our glazing labs;
e. in case of a change of control or acquisition or the whole or part of the assets or business of Adam Simmonds Ltd, the data collected through this site will be transferred to the acquiring entity.
8. TRANSFERRING YOUR DATA OUTSIDE EUROPE
We do not transfer your data outside Europe.
9. SUBJECT ACCESS RIGHTS
By law you have the following rights:
a. A subject access right which enables you to be told whether we hold any personal data about you and to obtain a copy of that information;
b. A right to get personal data relating to you rectified, completed, updated, blocked or erased when incomplete, unclear, obsolete or processed unlawfully;
c. A right to object to the processing of data relating to you on legitimate grounds and a right to object free of charge to the use of data for solicitation purposes.
d. We will comply with such rights as provided under applicable law. If you wish to exercise your subject access right, please contact us in writing at the address set out on the Site with sufficient information to identify yourself and the information you require. We will respond to your request within 40 days. We reserve the right to charge £10.00 for complying with a subject access request.
10. SECURITY
Except if provided to others in the circumstances set out in this Policy, the data supplied by you will be kept on the Site’s secured servers and computer systems, protected from outside intrusions. Once we have used any financial information for the purpose of processing credit cards, they are removed from our servers and local computers on our premises. Nor do we store credit card details in written form.
11. CHANGES TO THIS PRIVACY AND COOKIE POLICY
We reserve the right to make changes to this Policy from time to time and reserve the right to do so. Any changes to the Policy will appear on this page, which you should check from time to time. By continuing to use the site you are deemed to accept changes to this Policy.
12. PRIVACY CONTACT INFORMATION
If you have any questions about any aspect of this Policy or want to discuss how we handle your data you can contact us by email, post or telephone.
